DAAZLY BATH FITTINGS

Warranty & Service Policy

Effective Date: 1 January 2026

1. Warranty Coverage Overview

Daazly Bath Fittings offers up to Ten (10) Years Limited Warranty on eligible products, in accordance with the terms, conditions, and limitations set forth in this policy. Warranty coverage is applicable only upon registration of the product within 7 to 15 days from the date of purchase.

This coverage consists of:

• Seven (7) Years Manufacturing Defect Warranty
• Three (3) Years Extended Service Support Coverage

This warranty is valid only for products purchased from authorized dealers or distributors and supported by a valid purchase invoice. Warranty rights are non-transferable and apply solely to the original purchaser.

2. Seven (7) Year Manufacturing Defect Warranty (Primary Coverage)

Daazly warrants that its products shall be free from manufacturing defects in material and workmanship under normal residential use for a period of seven (7) years from the date of purchase.

Manufacturing defects include:

• Internal leakage caused by factory manufacturing fault
• Structural failure under standard usage conditions
• Functional malfunction resulting from production defect
• Material imperfections affecting normal operation

Upon verification and approval of a valid claim, Daazly may, at its sole discretion:

• Repair the defective product, or
• Replace defective internal components, or
• Provide replacement of the product with the same or equivalent model

This primary coverage aligns with manufacturer-backed quality assurance standards.

3. Three (3) Year Extended Service Support Coverage (Year 8–10)

Following completion of the initial seven-year manufacturing warranty period, Daazly provides an additional three (3) years of limited extended service support.

This extended support applies only to structural or internal defects arising under normal residential usage conditions.

Extended service support:

• Does not cover cosmetic surface issues
• May involve replacement of specific internal parts at subsidized cost
• Does not include labour, dismantling, installation, or transportation expenses
• Is subject to inspection and approval by Daazly’s technical team

Extended support does not guarantee full product replacement and shall be evaluated on a case-by-case basis.

4. Exclusions – What Is Not Covered

This warranty does not cover defects or damage arising from:

• Improper or incorrect installation
• Mishandling, misuse, or negligence
• Use of abrasive or harsh chemical cleaning agents
• Surface finish damage after installation
• Normal wear and tear over time
• Hard water scaling, high water pressure, or mineral deposits
• Accidental damage, fire, or natural calamities
• Unauthorized repairs or modifications

Minor variations in finish or color due to environmental exposure are not considered manufacturing defects.

5. Installation Requirement

All products must be installed by a qualified and experienced plumber in accordance with standard plumbing practices. Improper installation may result in voiding of warranty coverage.

6. Warranty Claim Procedure

To initiate a warranty claim, customers must:

• Register the product via the official Daazly Warranty Registration platform
• Upload a clear copy of the purchase invoice
• Provide accurate product model details
• Submit photographs or video evidence of the reported issue, if requested

Daazly’s support team will review the claim and respond within 24–48 working hours.

7. Limitation of Liability

Daazly’s liability under this warranty is strictly limited to repair or replacement of defective components as determined by its inspection team.

Daazly shall not be liable for:

• Labour or plumbing service charges
• Installation or reinstallation expenses
• Transportation or courier costs
• Indirect, incidental, or consequential damages

8. Commercial Use

Products installed in commercial, institutional, or high-usage environments may be subject to modified warranty terms and shall be evaluated separately.

9. Policy Modifications

Daazly reserves the right to amend or update this policy at any time without prior notice. The latest version shall always be available on official company platforms.

10. Contact Information

Daazly Bath Fittings
WZ 39A, Ramesh Nagar, New Delhi – 110015
Email: Info@daazlybath.com
Phone: +91 70119 33577